Leadership. Product Owner, Product Manager, Project Manager, Product Life-cycle Management, Analysis, Collaboration, Problem Solving, Management, Team Leadership, Agile, SAFe Agile, Scrum, Jira, Jira Align, Sharepoint, Confluence, ServiceNow, Product Roadmap, Cross-functional Collaboration, Data-driven Decision Making, User Experience, Technical Proficiency, Stakeholder Management, Problem Solving, Coaching, API Management and Integration, SQL
Experience
MAY 2021 - July 2023
Cycle3 IT, Dallas, TX - Product Owner
Spearheaded innovation and facilitated the seamless end-to-end launch of cutting-edge integrated solutions/products across multiple Agile Teams.
Collaborated closely with Business Partners and Product Managers to co-develop a dynamic roadmap, successfully driving products and features from conceptualization to swift implementation in a fast-paced environment, coordinating efforts across multiple Agile Teams.
Leveraged exceptional communication skills to work with senior stakeholders and customers across the organization, playing a pivotal role in shaping the product vision, strategy, features, and prioritization.
Demonstrated exceptional analytical prowess, translating intricate product roadmap features into well-defined and precise product requirements, including user stories and acceptance test criteria, for numerous products or complex solutions.
Ensured optimal functionality aligned with business requirements, overseeing the design, construction, and seamless implementation of integrated solutions.
Fostered a culture of continuous improvement and excellence by providing valuable coaching and mentorship to team members, empowering them to deliver technical solutions with remarkable success.
APRIL 2016 - JUNE 2022
AT&T, Dallas, TX - Product Owner/Lead Product Marketing Manager
Spearheaded the development and successful launch of cutting-edge enterprise products, resulting in over $5 million in cost savings for the call center and support teams.
Revolutionized customer satisfaction by an impressive 45% through the implementation of a customer-centric product support self-help process.
Slashed product support time by introducing agile development practices and creating a self-help portal exclusively for enterprise customers.
Mentored and empowered business analysts and product owners, fostering the growth of their technical and management abilities.
MAY 2014 - APRIL 2016
Halo Group(AT&T), Dallas, TX - Product Owner/Marketing Manager
Successfully communicated product vision and roadmap to delivery team, ensuring alignment on goals and objectives.
Conducted detailed analysis of system and business processes to identify opportunities for improvement. Ensured enhancements and solutions positively contributed to overarching web business strategy.
Worked with delivery team to refine backlog, ensuring all features and stories were ready for iteration planning sessions. Documented acceptance criteria, business rules, and other models. Defined As-Is and To-Be process flows to identify gaps and new requirements.
Authored/co-authored business cases to justify development of new features and enhancements. Identified opportunities for future enhancements and modifications.
Communicated with internal and external stakeholder groups about current product and areas of subject matter expertise. Gave release presentations and special Sales/Service Manager presentations. Assisted communications team with official Training and Communications.
MARCH 2012 - MAY 2014
Santander Consumer USA, Dallas, TX - IT & Business Product/Business Project Management
Successfully managed projects from start to finish, ensuring that project standards, methodology, and best practices were followed. Led project teams and related implementation activities through all project phases. Defined key activities, timelines, and resource requirements.
Applied extensive analytics to determine program strategy over time. Leveraged project management skills to manage project implementations. Generated champion/challenger strategies to make continuous business improvements.
Established and maintained effective working relationships with key business managers. Prepared project plans, analysis, and reporting for program. Worked closely with vendors to manage issues, scheduling, etc., as they arose.
Monitored progress of each project at every phase of the process, doing everything possible to avoid delays and costs.
Education
Certified Product Owner Scrum Professional (CPOS)
Studied Political Science – University of Houston
Studied Applied Sciences – Community College of the Air Force
Crucial Conversations/Difficult Conversations
Business Communications & Business Presentations
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